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Final Challenge – Derek Turner
Project: Based on Ambassador’s needs as vocalized by Jeff Epstein, the founder, it was clear that the most urgent and meaningful way to create value was to create a series of tutorial videos demonstrating to customers how to integrate our platform with other services like Salesforce and MailChimp.
Deliverable: 5 2-minute screencasts for Ambassador and discovered bugs.
1) Integrating Ambassador with MailChimp [https://getambassador.viewscreencasts.com/db7368b6ec2e4b4b9081bc991c8ed54a]
2) Integrating Ambassador with SendGrid [https://getambassador.viewscreencasts.com/723f6a8232684f939ea4f43ee80b3551]
3) Integrating Ambassador with Salesforce [https://getambassador.viewscreencasts.com/287f773f9b614c15ab30287712a8dc65]
4) Integrating Ambassador with Campaign Monitor [https://getambassador.viewscreencasts.com/26b643b7c93541af806edbc55fc651cc]
5) How to Start a Campaign [https://getambassador.viewscreencasts.com/2ebe0e20728348599e2967d8aaa037a9]
6) Non-tangibles: In addition to the videos, the process of creating them revealed some bugs that had gone unnoticed, including one with Mad Mimi, an email company. Additionally, some of the instructions on the Ambassador site for these integrations were found to be incorrect or inconsistent.
Value Created:
1) High value people solving high level problems: Having these videos off of Jeff Epstein’s plate allowed him to solve much higher level problems instead of spending valuable time on a task that another, less knowledgeable person could complete.
2) Lifting burden on customer service: Given the limited customer service resources available to the company, these videos represent a way to neutralize a time drain on our staff. These screencasts answer many of the basic questions that would otherwise occupy the staff’s time.
3) Providing scalable solutions: Because these videos can be viewed by huge amounts of people, they will continue releasing resource-pressure for an extended period at a low upfront cost.
4) Educating myself: In order to make these videos, I had to become very familiar with the technical processes associated with integrating Ambassador with these other online services. Because of this, I am much more knowledgeable about our technology and thus can more smoothly enter the business.
5) Joining customer service team: Because I spent so much time focusing on customer experience in this area, I am now equipped to help with customer service.
Project: Based on Ambassador’s needs as vocalized by Jeff Epstein, the founder, it was clear that the most urgent and meaningful way to create value was to create a series of tutorial videos demonstrating to customers how to integrate our platform with other services like Salesforce and MailChimp.
Deliverable: 5 2-minute screencasts for Ambassador and discovered bugs.
1) Integrating Ambassador with MailChimp [https://getambassador.viewscreencasts.com/db7368b6ec2e4b4b9081bc991c8ed54a]
2) Integrating Ambassador with SendGrid [https://getambassador.viewscreencasts.com/723f6a8232684f939ea4f43ee80b3551]
3) Integrating Ambassador with Salesforce [https://getambassador.viewscreencasts.com/287f773f9b614c15ab30287712a8dc65]
4) Integrating Ambassador with Campaign Monitor [https://getambassador.viewscreencasts.com/26b643b7c93541af806edbc55fc651cc]
5) How to Start a Campaign [https://getambassador.viewscreencasts.com/2ebe0e20728348599e2967d8aaa037a9]
6) Non-tangibles: In addition to the videos, the process of creating them revealed some bugs that had gone unnoticed, including one with Mad Mimi, an email company. Additionally, some of the instructions on the Ambassador site for these integrations were found to be incorrect or inconsistent.
Value Created:
1) High value people solving high level problems: Having these videos off of Jeff Epstein’s plate allowed him to solve much higher level problems instead of spending valuable time on a task that another, less knowledgeable person could complete.
2) Lifting burden on customer service: Given the limited customer service resources available to the company, these videos represent a way to neutralize a time drain on our staff. These screencasts answer many of the basic questions that would otherwise occupy the staff’s time.
3) Providing scalable solutions: Because these videos can be viewed by huge amounts of people, they will continue releasing resource-pressure for an extended period at a low upfront cost.
4) Educating myself: In order to make these videos, I had to become very familiar with the technical processes associated with integrating Ambassador with these other online services. Because of this, I am much more knowledgeable about our technology and thus can more smoothly enter the business.
5) Joining customer service team: Because I spent so much time focusing on customer experience in this area, I am now equipped to help with customer service.